FAQ

1What is online printing?

Online printing by One Point Brand Communication refers to the process of ordering and customizing printed materials through internet-based printing services. You can upload your designs, select printing options, and place orders conveniently online.

2 What types of products can you print Online with One Point Brand Communication?

Online printing services typically offer a wide range of products, including business cards, flyers, brochures, posters, banners, stickers, labels, stationery, and promotional items like T-shirts and mugs.

3How can I place an order on One Point Brand Communication?

To place an order, at One Point Brand Communication, you usually need to:

  • A. select the desired product
  • B. upload your design file
  • C. choose printing options such as paper type, size, quantity, and finishing, and
  • D. proceed to checkout Payment is usually made online, and you'll receive confirmation and shipping details via email.

4 What file formats do you accept for printing?

At One Point Brand Communication, we accept common file formats such as PDF, JPG, PNG, and sometimes AI or EPS for vector graphics. It's important to ensure that your file meets our printing requirements to avoid any issues with printing quality.

5 5. Can I get a sample/proof of my print before placing a bulk order?

Your convenience is our priority at One Point Brand Communication. You can request a digital or physical proof before finalizing your order, however, it will be at your expense. This allows you to review the design and ensure everything looks as expected before proceeding with printing.

6What is the minimum Quantity for print?

Minimum Quantity depends on your requirement and format of printing. Let’s say for instance, if its offset printing then the min. qty will be 500 nos., and if its digital print then the min. qty will be 100.

7What are your printing turnaround times?

4-8 working days, depending on the nature of job.

8Do online printing services offer customization options?

Yes, at One Point Brand Communication, we do offer customization on request, including different paper stocks, finishes (such as matte or glossy), printing techniques (digital or offset), and specialty features like foil stamping, embossing, die cuts, etc.

9 Are there any restrictions on the content I can print?

Please note that we do not print any content that is considered harsh, offensive imagery, religious, politicalin nature, or copyrighted material. We believe in promoting positivity and inclusivity through our printing services. This includes but is not limited to content that may be discriminatory, inflammatory, or infringing upon the rights of others.Our commitment to promoting a welcoming and respectful environment guides every print job we undertake, ensuring that our customers receive top-quality products aligned with our values of integrity and professionalism.

10 Do you offer design services for customers who need help with artwork?

Yes, at One Point Brand Communication, we do offer comprehensive design services to assist customers who need help with artwork. Our team of experienced designers is skilled in creating captivating and effective designs for various purposes.

11Can I cancel or modify my order after it has been placed?

No, once an order has been placed with us, it cannot be canceled or modified. We strive to process orders efficiently to ensure prompt delivery and customer satisfaction. We recommend reviewing your order carefully before confirming to avoid any inconvenience. Thank you for your understanding and cooperation.

12What payment methods do you accept?

At One Point Brand Communication , we offer customised services, and as such, payment is required upfront and is prepaid. This helps us ensure a smooth and efficient process in delivering high-quality products tailored to your specific needs. We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms, making it convenient for you to complete your transactions securely.

13How do I track the status of my order?

At One Point Brand Communication, we keep our customers informed about their order status through email and WhatsApp updates. You can expect regular notifications regarding the progress of your order, from processing to delivery. Our goal is to ensure transparency and convenience throughout your shopping experience with us. If you have any specific inquiries or require further assistance, feel free to reach out to our customer support team.

14Do you offer international shipping?

Yes, we offer international shipping services. However, please note that the shipping costs are entirely borne by the client. We strive to provide efficient and reliable shipping options to our international customers, ensuring that your orders reach you safely and on time. For more information about international shipping rates and delivery times, please contact our customer support team. We are committed to meeting your shipping needs and making your shopping experience with us seamless and convenient.

15What should I do if there is an issue with my order or if I'm not satisfied with the prints?

Though rare, it may happen. You can write to us on inquiry@onepointbrandcommunication.com or on the provided customer care no. 7767002300 along with the photographs of the print received. We will look into the matter ASAP.

16What is your return policy?

Kindly check our return policy page (provide url)

17How can I contact your customer support team?

You can connect with our executive either on mail inquiry@onepointbrandcommunication.com or customer care no. 7767002300